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Wysłałem do nich maila z zapytaniem o co chodzi. Dostałem taką odpowiedz:
Current turnaround is 5 to 7 business days for a Standard RMA and 3 to 5 business days for an Advance RMA.
If you have been tracking your shipment and your shipping courier shows that the drive has been received by Western Digital and RMA status shows that the drive has not been received, it means that we have received the drive in our warehouse, but we have not entered it into our system. As soon as the drive is entered into our system, RMA status will be updated and show that the drive has been received. In addition, we will send you an email notification when your drive has been received into our system and when the replacement has been shipped. We apologize for this inconvenience.
Sincerely,
Western Digital Service and Support
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